Frequently Asked Questions
Everything you need to know about Gear for Good.
What is the 'Del Día' collection and can I choose my colors?
The Del Día collection is made using remnant fabric, giving each bag a unique colorway. Because every piece is one-of-a-kind, colors are chosen at random for your order, ensuring a surprise every time.
What is your return policy?
We offer a 30-day return window for all unused products in their original packaging. Please note that items marked as 'Final Sale' are not eligible for returns or exchanges.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout if you need your gear sooner.
Does Cotopaxi offer a lifetime warranty?
Yes, we stand behind our products with a 'Guaranteed for Good' lifetime warranty. This covers any manufacturing defects for the practical lifetime of the product.
How do I care for my insulated jackets and backpacks?
We recommend spot cleaning backpacks with mild soap. For down jackets, use a front-loading washer with down-specific detergent and tumble dry on low with tennis balls to restore loft.
Do you ship internationally?
Currently, we ship to a select number of international countries. Shipping rates and delivery times vary by location and are calculated at the time of checkout.